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Frequently Asked Questions.
01. Order Process
When will I receive my order?
You will find the expected shipment date when placing your order. This same delivery time will also be confirmed in your order confirmation. Rest assured, the shipping day won’t differ between the website and confirmation.
I see a longer delivery time now. Can I cancel it?
If your order has a longer delivery time than initially shown, you can contact our customer service to cancel all or part of it. The purchase amount will be refunded to your bank account within two working days. Please note, once an order is shipped, it cannot be cancelled.
When will I receive the invoice for my order?
We don’t automatically send invoices after payment. If you’d like one, you have two options. You can either access it through your account on our store, where you can view and download your invoice.
02. Shipment
When do I receive my order?
The expected day of shipment is provided when you make your order. This same delivery time will also be reiterated in your order confirmation. The shipping day will always remain consistent between the website and confirmation.
I see a longer delivery time now. Can I cancel it?
Should you notice a longer delivery time for any part of your order, you’re welcome to get in touch with our customer service. They’ll assist you in cancelling the affected portion. The purchase amount will be reimbursed to your bank account within two working days. Once an order has been dispatched, it is no longer possible to cancel it.
When will I receive the invoice for my order?
After completing your payment, an invoice won’t be sent automatically. If you wish to receive one, you have two options. You can log into your account on our store, where you can view and download your invoice.
03. Returns, Exchanges, and Complaints
When will I receive my order?
The anticipated day of shipment is provided at the time of placing your order. This same delivery time will also be confirmed in your order confirmation. You can trust that the shipping day will align between the website and confirmation.
I see a longer delivery time now. Can I cancel it?
Should you discover a longer delivery time for any portion of your order, feel free to reach out to our customer service. They’ll assist in cancelling the affected part. The purchase amount will be credited back to your bank account within two working days. Please be aware that once an order is dispatched, it cannot be cancelled.
When will I receive the invoice for my order?
We don’t send invoices automatically upon payment. If you’d like one, you have two options. You can either access it through your account on our store, where you can view and download your invoice.
